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Australia 2010

Australia 2010 is a professional answering service company based in Australia. We can serve globally, whether it is a home-based company or a global giant.

Professional Operators

Our company has operators that are well trained and rehearsed. They are trained to insure professional and courteous services to all callers. 

No Queue to get Answered!

Our team not only represents our company, but they are representatives of yours, therefore we make sure they serve in your best interests. All operators pay attention to the needs of each caller and of our clients while following your instructions to get every message to the right person or place.

Services We Provide

Latest System

We use modern technical instruments an updated software. We make sure that our clients will not be lagging behind technology and therefore we use most advanced tele-messaging system available.

24/7 Service

We use power generators or UPS, so there won’t be a minute loss to the operations. A loss for our clients is a loss for us and we believe in making most of the resources available.


Our operators stay connected with VoIP, a system that allows us to connect faster, stronger, and more reliably. We offer an automatic check on the sent messages to make sure that the message has been delivered.
Call logs also sent by text, fax or email each day at a given time. We also offer multi-user emails and text accounts that deliver messages to masses at the same time. There are no additional costs to this and insures that everyone gets the message at the same time. For emergency calls reminders are automatically echoed to the operator until delivery is completed.

We believe in the following principles while we deliver our services


Since we are serving our clients on their behalf, we make sure that we serve them wholeheartedly.


We are providing quality services efficiently saving your resources and time.


Your data is safe and secure with us.

Latest Blogs

Boosting the Visibility of Law Firms

Whether you are thinking of establishing a new law firm in Gold Coast or are already established and looking for a new way to increase your revenue, there are many ways to increase your visibility and boost your firm’s marketing. These methods include establishing a website, writing articles, and submitting your firm’s information to legal directories. You can even find online courses and training courses to help you enhance your skills in the practice area you are interested in.


Whether you are running a small business or running a law firm, you should be considering the location of your office. Having a local presence in the UK or even abroad can provide a unique perspective on the local market, and may provide an opportunity to stay involved in the community.

The top five law firms in the UK have an average of 36 overseas locations. These firms are making the most of a global marketplace, and the use of technology can reduce the cost of setting up overseas offices.

Several law firms are located in densely populated residential areas, while the bulk of lawyers are located in the Central Business District, or CBD. This agglomeration of lawyers allows for greater communication with other firms, as well as more streamlined dispute resolution facilities.

Partnership models

Traditionally, law firms are structured using two main partnership models. The traditional partnership model has long dominated the legal marketplace. However, with the increased competition for work, firms have had to change their model in order to remain competitive.

Newer models of legal services have rewarded lawyers for output, efficiency and collaboration. They have also created cultures of diversity. Many of these firms celebrate work-life balance and reward attorneys remotely.

The new model was designed to reward attorneys for collaborating with other lawyers, for working efficiently, for continuing their professional development, and for delivering results. It also freed lawyers from office politics and stressors inherent in the traditional partnership structure.

However, this model has been criticised for its volatility. Often, partners are assessed by remuneration committees and submit their performance to their partner under review.

Solo practitioners vs. large firms

Those interested in practicing law have more choices than ever before. Solo practitioners and large law firms alike are competing for clients’ business. Some attorneys in North County San Diego operate their own small law firms while others work as associates at large firms.

A solo lawyer has more time to focus on a single case than a large law firm can afford. Solo practitioners also have the opportunity to hire outside experts for specific cases.

When choosing between a solo practice and a large law firm, you must consider the pros and cons. Large firms can be great places to work, but they may not have the values or practices that you are looking for.

A successful solo practice may require one or two staff members. Depending on the size of your practice, you may need to hire paralegals or experts. You may also need to invest in the best methods for reaching clients.

Legal directories

Choosing a good directory for your law firm can help you build a strong online presence. These sites are a great source of backlinks, which boost your search engine rankings and provide you with an advantage over your competitors. People would always check online to find the top lawyer Gold Coast has to offer.

Some of these directories provide an array of features, including customizing your profile, adding content, and posting articles. These sites also allow you to respond to reviews. Responding to reviews allows you to show your prospective clients that you care. This instils trust and helps establish your reputation.

Online courses

Whether you are looking for a career change or to increase your knowledge in a particular area of law, there are online courses available that can help you reach your goals. Unlike conventional campus-based programs, online courses allow you to study from a convenient location, saving you time. They also allow you to work at your own pace. Whether you are a recent graduate or a seasoned professional, online law courses can provide you with a better understanding of the legal system.


How to Invest in a Mobile Repair Business

The mobile industry is growing at an alarming rate globally, and there is a huge potential for the mobile repair business to thrive. There is a growing base of mobile users across cities and rural areas, and as the numbers increase, the demand for mobile repair increases too. Starting a mobile repair is a valid idea in this era. The mission of a mobile repair dealer is to bring services closer to mobile users. One minute, a cell phone sulks in liquid, and the next minute it gets an impact from falls and more incidents, they all end up in a mobile repair shop.

Reasons for choosing a mobile repair investment

First, you can start a mobile phone repair business within your locality and grow it to the next big thing. You can start a successful mobile phone repair business in your estate and your first clients will be your neighbours and people you often interact with. Earning trust from people you often interact with is easier compared to strangers. Secondly, the cost of putting up a phone repair shop is low. You will need a small shop space and a few bucks to buy tools of the trade. In the beginning, you might rely on yourself for human resources but as the business grows, you can employ more personnel to ensure your customers have great experience and above the par services.

Major components of a phone repair business

Space to set up your phone repair business. This could mean a shop to hire or personal property if you own one. If you consider opening a shop in prime areas such as malls or somewhere within the CBD, the cost of starting a business might become hefty. Once you’ve set up every detail for setting up your mobile repair business, you should capture the figures in your business plan. This might help secure commercial loans to make sure your business runs smoothly.

Other parameters worth considering before setting up your investment

Location: The location of the business matters a lot if your business grows. The shop must be easily accessible to customers. It should be accessible to both residential and commercial clients.

License, insurance and permits: states demand all businesses comply with regulations such as operating under license, permit and insurance. This comes second after settling on a location. If possible, open a separate business account to separate your money and business income and expenditure. This will help a great deal in accountability and fiscal recording.

Employees: you might start with yourself as the main human resource available for your business. But as the business continues to grow and you get more customers, work might become intensive and require business owners to consider adding more personnel. Getting more technicians to do the customers’ jobs increases efficiency and cash flow will also improve.

Furniture and equipment: As your mobile repair business grows, you will want to acquire aesthetic furniture and state-of-the-art tools of the trade to make a diagnosis and phone repair quick and easy. Quality furniture will create an ambient environment for both customers and employees.

Sell your brand: Last but not least, let your brand shine and reach out to the target clients. Use all possible channels at your disposal to sell your brand to the target audience.

PTC Melbourne is a thriving mobile phone repair business that you can visit to observe and learn their best practices.

What are the benefits of hiring a professional auditor Rockhampton?

Auditing is among the important duties that every financial department in an organisation must do. When you conduct an audit, it is important that you use your findings to make things work better in this department. In most cases, people will trust the accountants to do the audits of their organisations, but still, this is not enough. It would be very important if you hired an auditor to help you deal with the audits of your company.


You have to understand that your accountant and the auditor have great differences, and the auditor can do a better job besides what the accountant does; therefore, it is important that you hire an auditor once in a while for your company.


Today, there are so many auditors in Rockhampton that it becomes very hard for you to hire the best auditors. However, if you are keen enough, you will be able to hire a professional auditor who will help you discover and resolve all the financial issues you have been facing. What makes the professional auditors in Rockhampton different from the others is the type of services that they will offer you. You will feel that you have been offered competent services even if it will cost you more money. Therefore, you should strive to have a professional auditor due to the following reasons.


Professional auditors offer structured auditing

When it comes to keeping track of account receivables or payables and salaries, your account is the best person to do this. However, they may not know anything or may have a little clue about what corporate finance is. Therefore, if you give them any responsibility for your corporate finance, you may end up being taxed or having some issues that are related to businesses, especially because they do not know the right time and place to do the corporate finance auditing. Therefore, if you want to have structured auditing, you should hire a professional auditor who is well-versed in corporate finance and what it entails.


They prepare you for a bad day

There are times that you never expect to have people visiting your company for an external audit. Therefore, this becomes your bad day in the company. They will have all your books investigated, accounts inspected, business moves questioned, and revenue streams monitored. During this day, all the efforts that you have been making for a very long time can be ruined by the team of external auditors, and there is nothing that you can do to stop it. However, when you have a professional auditor in Rockhampton, you are prepared for this day. They know everything that the external auditors will look for and will make sure that all the books and accounts are clean for you; therefore, there is nothing the team of external auditors can do to bring you down.


Professional auditors prove the credibility of their clients

It is impossible for you to keep track of your financial transactions when you run so many businesses and companies. Therefore, there could be fishy deals taking place in your company and would affect you when you want to get external funding. When you have a professional auditor, he or she will prove your credibility by ensuring that all the account books of all your businesses are clean.


They help in detecting fraud

When running a business, you have to know that not all the employees in your business have the type of vision you have. Some of them are there to bring you down, and you may never know it. Therefore, they will conduct fraud activities in your business without you knowing. When you have a professional auditor, it is easy for them to detect and stop the fraud before it brings your business down.

For trustworthy auditors, turn to



Benefits of Investing in SEO Services

To mark your online presence, your website must employ solid SEO strategies, which today are not limited to a few methods like before, that were used by SEO professionals to get websites to rank higher. Today, a comprehensive SEO strategy is inevitable if your website is to rank higher. For a business to improve its online visibility, it ought to invest in SEO so that customers or viewers can locate them on the internet through search engines effortlessly.

To rank on top of search engines is not an easy task. It takes the efforts of an SEO professional before you rank. So it is wise for businesses to hire an SEO specialist to help their websites visible on the internet. We have SEO agencies that specialise in providing SEO to websites and business owners. All a business or a website needs is to subscribe for SEO services from a reputable SEO company and wait to rank on top of SERP.

The main tasks of an SEO professional

The main roles of an SEO professional include all strategies aimed at improving and attracting the right website traffic to a business website. The first milestone an SEO professional needs to achieve is to improve the traffic to the website. Secondly, employ strategies that can help a website rank and maintain top ranking in search engine result pages (SERP). When a web page appears on top for certain keywords, it increases the chances that a user may click through hence a potential for business to convert.

Professional SEO agencies employ different SEO professionals who have technical expertise on how to grow website visibility through online SEO marketing techniques. It is their area of expertise hence obliged to invent ways and hacks that strengthen website performance. Once you give these professionals an assignment to improve your website presence, the first thing is to analyse your website and pinpoint the weaknesses, and plan accordingly how to optimise your website using the best SEO practices to ensure your online presence improves until you finally achieve the desired results. They have to devise a comprehensive plan to fortify a client’s website to achieve the top rankings.

Not all SEO agencies are the same; it is, therefore, the duty of a website owner to vet agencies before settling on an SEO provider. Clients have to do their homework right when finding an SEO provider. There are mediocre SEO agencies who swear to deliver results within a specified time but end up disappointing clients with poor deliverables. Before you hire, check customer reviews and seek references for the same.

Another factor to keep in mind when looking to hire an SEO agency is the budget. Again, different agencies charge SEO services differently. Although it cannot be a big issue to pay higher and get equivalent results, it can be down heartening to pay the higher-end fee but get unsatisfactory results. Seek to hire an NZSEO agency that charges average but delivers results within the time-bound.

What you need to do as a business or website owner is to search online for SEO agencies and shortlist accordingly. Send business quotes to a selected few, trust your gut and choose those you deem reliable. Analyse the quotes and choose to hire an agency that falls squarely within your budget.




Retirement advice Hervey Bay: tips for a foolproof retirement plan

You may have heard enough people talking about saving money and making a nest egg. Half the people do not even have $10000 saved for their retirement. Despite the fact that companies are providing support to their employees with retirement plans a lot of people should be doing a great deal better than this. It simply comes down to the fact that not everyone has had the right advice when it comes to handling financial issues.

There are certain ways in which you can ensure that you have a foolproof retirement plan. The following tips from financial advisors would help make things easier.

The best retirement advice Hervey Bay

  • The first thing that you should consider when making savings is not to put all your eggs in one basket. It is important that you have a diverse portfolio for your financial investments. It not only helps balance your goals but can also lower the risk of investment. You need to invest in stocks, bonds and the money market wisely.
  • If you are young and you are already set with your earnings you can have the privilege of taking risks. Sometimes a risk really pay off and catapult your savings to go sky high. On the other hand if you are in your 40s and started out a bit late, you many to make sound investment plans with your financial advisor.
  • Be open to change. Even if your financial advisor has advised on a certain matter, sometimes they may try to change your plan a bit. It is important that you rely on the expertise and allowed them to make some decisions for you.
  • If you are working for a company which would assist you with your retirement planning you are already in safe hands. Make sure that you make the most of this feature to add to your finances.
  • It is also crucial that you keep track of your progress. Try to compare your current account balance along with your retirement goals. You can also make use of a retirement planning calculated to all which your retirement plan provider has set up for you.
  • Also keep in mind that sacrifices made earlier on would prove to be worthy in the long run. Doesn’t matter where you come from or whatever amount to have at this time you must work consistently so that you are closer to your goal.
  • Keep check on the legal documents. It is important that you know how and where your assets are placed. If you are older and would like to have the assets distributed fairly amongst your family members you should consider making a will. You would need help from a lawyer. your financial advisor in your lawyer can work together to devise a foolproof plan which helps you establish financial stability throughout your life.
  • It is okay to be confused and not understand all the financial jargon. This is exactly where professionals can help you. Don’t be afraid to ask for some retirement advice. They can help manage your finances so that you have a fool proof retirement plan.


Common Issues to make People hire Lawyers

There are a lot of legal issues that compel people to hire lawyers. However, there are common issues confronting people that need legal assistance from experienced and reputable lawyers.


Business problems

Business problems are seen as one of the most common reasons business owners hire lawyers. The wide variety of business issues ranging from consumer to business relationships, the formation of a business, business relationships, to writing contracts need help from a good lawyer.

Dispute contracts between consumers and businesses or between businesses need a lawyer. Some other issues such as credit collections also fall under the umbrella of business issues that can be handled by an experienced lawyer.

The important thing to remember is hiring a lawyer should be the first step before forming a business. A lawyer experienced with the various business processes is the best option. Having a legal adviser in your corner provides you timely counsel in all business legal matters ranging from ownership, taxation, and growth.

Determining whether your planned business is a corporation of an LLC (limited liability company) is helped by a lawyer. Providing you the standard client contracts, understanding your business, and understanding the contracts you enter into are all helped by an experienced and reputable lawyer.


Plans for your estate

Another common reason for people to hire the services of lawyers is estate planning. Planning your estate is more about protecting your assets for the future.

This means that people like to have a plan in place when it comes to accumulated assets to ensure the best scenario for them when they pass. This means that assets and wealth get protected even when they are no longer physically present.

Estate planning is the smartest way for people to stop their belongings passing through default state process or intestacy. An intestate estate upon the passing of the owner may have their possessions go to unintended people.

Planning effectively will prevent this from happening. The transfer of assets and wealth is ensured to pass only to concerned members of the family without interference from the court and tax-free as well.


Family legal problems

Family legal issues are common legal problems people face at some point in their lives. Divorce is often the most common family legal problem needing the help of a lawyer. There are times when a divorce decree needs some modification after the divorce.

Some of the modifications include division of property, visitation rights, child support collection, child custody, or spousal support. Cases involving guardianship and paternity are issues that are handled by experienced family law lawyers.


Being charged with a crime

A lawyer experienced in criminal law is the best option for people being charged with a crime. The court appoints a lawyer for people that cannot afford the services of a lawyer. These types of lawyers are known as public defenders. They provide free legal services to a defendant that cannot afford to hire a lawyer.

Most public defenders have prior and extensive experience with prosecuting lawyers and judges. Since their fees are paid by the government, these lawyers are likely to have staff researchers and investigators that will work on the behalf of the accused.

Knowing your legal need determines the choice of lawyer to hire. Are you looking for a lawyer? We are happy to help you with your legal need. Contact us at Stone Group Lawyers for some upfront legal guidance.

4 P’s of Marketing

Apart from being gainfully employed comes the idea of earning money through buying and selling. Doing business requires a lot of not only hard work but also patience. Time will not always be by your side, and more often, first-timers have to struggle a lot in getting opportunities or chances in getting recognised by the public; thus, a cost-effective marketing strategy must be a top priority.


In reality,  you shouldn’t expect to make earnings from what you do for the first three to five years since these periods are considered as the break-even point; meaning no loss nor profit. The initial capital invested is returned to your treasure chest. Though this is not really conclusive to all types of commercial activities, it is a significant part of the business cycle.


The Product


Every business is born from a concept or idea. Restaurants and diners, for example, rely on the need for people to eat three to five times a day. What they sell is one of human’s basic needs. Normally, almost everyone in the local community is a sure customer; yet, the competition will always be there. At times, food may have the same taste; so the challenge is: what will you do to make your customers come back for more?


Clothing and Apparel


These are items no one can say no. People who are inclined to express themselves through fashion can either go visit a shop or boutique of their choice or prefer visiting an online or virtual store. Sellers are currently using all forms of social media to entice customers to purchase items by choosing from a wide array of bags, shoes, shirts and all occasion dresses, especially for women.


Beauty and health products


People are normally conscious of how they will look in front of their friends and with the public. This is the reason why a lot of these items are promoted through different forms of ads on paper, print and broadcast. The marketing strategies may seem overwhelming, and more often, customers may have a difficult time choosing from what to buy; thus, sellers must have to strategise on how customers exercise product recall and loyalty to a single brand.




The Price


A lot of products are sold in the market, and one of the most important concerns to address is on how your product or service can have the edge over the other similar competitions. The following steps or ways may help you decide on what to do next:


  • Go for wholesale purchases – Products or items that are sold in bulk are less expensive compared to retail buying. Adding on a few cents or dollars to an item can be possible and flexible as you would ever imagine. Other products with current high demands can be sold as twice the price during peak seasons.
  • Convert an amount of profit into a discount – Individuals who are in dire need of limited products will never bother asking the price. In fact, discounts may at times be ignored or no longer needed because people normally wouldn’t mind money over what makes them happy and content.


The Place


Aside from establishing friendship and nurturing familiarity with your loyal customers, choosing a strategic and convenient location to do business is a must. Private schools, for example, have a captured market for their food products and services since students would prefer eating in the cafeteria or canteen rather than buying outside their learning premises.


The Promotion


As mentioned earlier, products and services could be promoted through TV ads, print and broadcast media, billboards, etc. in order to maximise reaching the target market.


Famliarise the 4ps of marketing and strengthen your business.

What makes IT services companies in the Gold Coast different

Every business requires IT companies or experts to offer them the IT services that they need. For this reason, every business owner who seeks for these services must be on the lookout for the best company they should hire. However, the companies that are present today are different and unique in their ways.

When you need IT services, you have to ensure that you get these services from the best IT service providers. Most of the people in places where there are so many IT service providers and companies get a rough time doing this. In the Gold Coast, for example, there are so many companies and individuals that you can hire for these services. However, not all are worth hearing, and hence you have to be more than careful.  You have to know what kind of company you are selecting and the impact you want them to bring in your business. Several things have made the companies and individuals in the Gold Coast different, although they are supposed to offer the same services.

One of the things that make IT service companies different is the quality of the services they offer. Some companies will offer quality services, while others will offer poor quality services. You have to ensure that you get the company that will offer you the quality service that you need.  It is up to you to get the company that is known for offering quality services.

The other thing that makes companies offering IT services different is the level of experience in the companies’ IT providers. There are those companies that have hired the IT providers who are not much experienced, while others have a full team of experts.  This will result in the difference in the quality of the services that the IT service company you hire you will offer you. As such, you will need to ensure that you get the company that has the most qualified IT service providers.

All the companies in the Gold Coast that offer IT services have different types of reputation. The reputation that a company has is determined by the type of services that the company will offer. Therefore, each company has a role of building or destroying their reputation. It is impossible to have a company that is offering very quality services to have a bad reputation.  Every time you ask around about the company that you should hire for the IT services that you need, you will find out that the reputation of the companies will make them different.

The cost of the IT services you get is also quite different among the companies that offer the Gold Coast’s IT services. This is because each of these companies has different factors that they consider when charging their customers. Some of these factors include the experience levels of the IT service providers in the companies, their location, and the type of IT services you need.  Therefore, you will find that some of these companies will charge you more money while others will charge less.

When you are trying to find IT services on the Gold Coast for your business, you have to ensure that you check on all these factors so that you can get the best company among all of them.


Why you need to hire a commercial property lawyer

The financial pitfalls that could happen when selling or buying property are avoided with the help of a commercial property lawyer. A realtor that works with a commercial property lawyer is usually relied on by many home buyers with working out the legalities of the contract.

However, hiring a reputable and experienced commercial property lawyer is a must for business owners when they need to:

  • resolve zoning issues
  • lease retail space
  • sell or purchase commercial buildings
  • at the start of every development and construction projects
  • handle other transactions involving commercial property


Why your business needs to hire a commercial property lawyer


The maze of closing a commercial property deal can be extremely complex and confusing. The legalities involved in property deals range from protecting the interests of the seller or buyer to purchase price negotiation.

The risk is minimised when the commercial real estate transaction is partnered with a reputable and experienced commercial property lawyer. Here’s why:


The legalities of either selling or purchasing commercial property won’t be the most interesting time for a business owner to spend on. Time spent on running the business rather than negotiating with a buyer or seller is what occupies the minds of various business owners like you.

Hiring a commercial property lawyer makes sense when you want a professional to represent your interests in the real estate transaction. Acting as your official representative allows the lawyer to ask the right questions, perform extra diligence, and objectively look at all the facts. This frees your time to focus on the day-to-day running of your business.

Ensure the transaction is above board

A property selling at a steal could worry you. A commercial property lawyer can investigate the too-good-to-be-true deal to find out if it’s legit. He/she will be able to uncover, for instance, the huge tax debt behind the affordably-priced piece of commercial property. Other property or building liens or issues closely researched by your lawyer is the smartest way to prevent you from making a bad financial decision.

Zoning laws expert

Commercial property lawyers are zoning and development experts when it comes to commercial properties. A commercial property expert such as an experienced commercial attorney in your corner ensures top price and quick sale when and if you decide to offload your commercial property.

Looks out for your interests

A fair contract is gained during the purchase of commercial property with the help of a commercial property lawyer. This is because looking out for your interests is the main role of your attorney at the start, during, and after the transaction. Potential problems are avoided with the proper negotiating procedures set by your commercial property lawyer.

Hidden structural issues or environmental problems in a commercial property being sold are probable issues that can be avoided with the help of a good commercial property lawyer.

Ensure the best price

Every commercial negotiation is full of term and word nuances, making it a long and extensive transaction. Pushing the deal through is the top goal of any realtor for the commission earnings. Not the case with the commercial attorney who works for you. This means that he/she will always ensure the best possible way for you to save money on the deal.

Hiring the services of experienced and reputable commercial property lawyers should be seriously considered on any selling or buying property deals.



5 Ways to Know If You Have Hired the Right Accountant

There are a lot of professional accountants in the market, offering their services at every stage, in the life cycle of your business. They aim to help you achieve your business goals by identifying opportunities for growth, reviewing your inventory and reducing your tax liability, among many other things.
Understanding the importance of hiring the right accountant adelaide for your business is very crucial, as it could ultimately make or break your business. Each accountant specializes in a domain, and with the sheer amount of them available today, it can be a very tedious task to find the right one for your business.
Let us take a look at the top five tips to help you identify if you’ve hired the right accountant for your business.

Identify your needs

Not all accountants are the same. Identify why and where you need an accountant for your business. Some have expertise in bookkeeping or tax liability, amongst many other financial tasks, others have a broader spectrum of capabilities. Asses your needs to see if you’ve hired the right one to address your requirements. For instance, if all you needed was someone to take care of the financials, that is specific expertise you need to be sure of, otherwise, you might end up saving a lot more money than you could’ve saved.

Do you require foreign expertise?

If your business handles international transactions, you need to hire one with such expertise. Business owners all over the world have committed this mistake at a point in their business and landed with hefty penalties on their businesses.

Decide if vicinity matters

Unlike the old days, you are not limited to the accountants available to you locally. You can go online and connect with any professional from anywhere in the world. If you can’t find anyone physically around your location, you can hire one remotely and find the right expertise along with the right price. In such a scenario, it’s better if you hire someone remotely than to keep paying someone for doing the wrong job.

Do they stay up to date?

In this domain, staying up to date with the latest regulatory changes is very crucial. You might not have enough time to keep up with them, what with all your efforts focused on producing the next big product or service. If your accountant doesn’t stay updated on these regulations, you need to get one who does.

How’s their communication?

Whether on-site or remote, when asked a question, a good accountant promptly replies with an apt reply politely. If you find yourself being very careful with yours, it’s probably time for you to hire someone else. You need to be comfortable with them to discuss pressing matters.

The franchising call center – the formula to open a complete call center

The franchising formula is the ideal solution to open a call center complete with everything. The franchising call center is the best way to start a call center in peace and is also suitable for those starting from scratch without having specific skills in this area.

The franchise call center allows you to become an affiliate agency and take advantage of all.

The franchise provides everything you need, in fact with Sistelia call center franchising the agency will be complete with everything and ready to be operational from the first day of opening.

We will take care to guide you step by step to the opening of the call center, designing a solution tailored to your profile, we will guide you in all administrative and bureaucratic tasks, we will provide all the support and assistance for your call center and we will train the your personal.


We provide you the work mandates of the best national and international companies in the various sectors of telephony, light, gas, but not only … tourism, financial and insurance sector, medical and health sector, food sector, toll-free numbers and assistance services customer, virtual secretarial services and much more.

Sistelia call center the most important call center network in Italy


The first network of call center agencies in Italy – the 13 steps to open a winning call center

Sistelia call center franchising  is the largest network of call center agencies in Italy with over 80 affiliated agencies. an innovative solution that has guaranteed the success and development of numerous call centers.

How to open a call center with Sistelia call center franchise?

Our solution allows you to have everything you need to open your own affiliate call center agency, 

What are the advantages of opening a call center with Sistelia franchising.

The advantages are numerous, the first is to be part of a large group and to , the necessary support, also by opening a franchising call center we have the possibility of using a call center already ready and working immediately .

We will provide you with:

1) The call center system: our technicians will design the contact center system directly on the layout of your office

 2) The operator stations will be made up of certified and guaranteed personal computers, accessories such as keyboards, mice and headsets professional soundproofing.

3) Furniture and desks for custom designed and built call centers

4) Dattilo chairsfor operators who comply with labor regulations

5) Teleced Software the best software to manage all the activities of a modern call center, our software was designed by our technical team in 10 years of experience is equipped with the most important functions that a call center needs, such as management and creation of campaigns, management of telemarketing and teleselling telephone campaigns, mail campaigns, sms campaigns, importing and exporting lists, automated calls with intelligent dialer or click to dial, management of operator recalls, control of history of activities, agenda management for commercial agents, call reporting, interactive chat with team leaders and much more.

Opening a call center: Everything you need to know

The opening of a call center can be an interesting activity, in fact with reduced investments you can have excellent results and interesting earnings prospects. Those approaching the call center world need to know important data in order to evaluate all aspects to start this activity.

Here you will find all the tips to understand how to invest in this sector and open a call center that can have a profit prospect.

Investing in this activity does not require large capital or important expenses, this is because it is possible to find all-inclusive solutions called franchises that allow us to start up the call center without great costs.

For these solutions you need to rely on professionals, like our group, who will help you achieve the opening of the call center from scratch.

Call center opening: What is needed?
The first steps to open a call center are to evaluate the budget we have available, that is how much we want to invest in this activity.

This sector allows us to start even with a very low investment such as the possibility of opening a call center from home , so we can eliminate for example the cost of the office and other small monthly expenses.

If you are evaluating the opening of a home call center, you should consider that you cannot start with many stations, in fact it is advisable in this case to start with up to 4-5 stations.

The opening costs for this type are around € 3,000 and represent the minimum to start and start with this activity.

Opening a professional call center
If instead we are oriented towards a more professional solution that can guarantee us even higher profits, we must definitely consider the possibility of opening a call center that is not less than 10 seats.

The number of stations in fact assures us a greater number of calls, therefore of greater contacts, and this allows us to have the prospect of increasing our possible gains over time.

The opening of a call center greater than 10 seats, allows us to have a rapid development of our call center, with a fast return of the invested capital.

A call center with 10 stations usually costs around 6,000 to 8,000 euros.

Call center opening: The choice of where to open
Another element to consider and choose the place where the call center will be opened, the choice not only of the office but also of the place.
The placement of the call center is an element that should not be underestimated, fortunately, compared to other commercial activities that require a central place, we can also decide to open the call center in the suburbs, but the thing that we will have to take into account and that the choice of place must be made also facilitating the access of the people who will have to work.

In choosing the office where we will open the call we will therefore have to take into account some aspects such as the proximity of public transport and free parking areas to allow operators to reach the call center easily.

The choice of the office where the call center will be built must take into account some technical features that our experts will analyze and study for you, such as the type of ADSL line that place can have, from what kind of signal is reached , the distance from the station and other structural features to ensure that the opening of the call center complies with the legal requirements.

Opening the call center – legal requirements
Over the years, the regulations have changed, so a call center must be opened in accordance with the law and complying with current regulations.

The opening of the call center requires a whole series of obligations, such as the new privacy legislation, respect for safety in the workplace, enrollment in Roc and more, obligations that can be complicated for those who want to start this business.

Our task is to guide you in every step in these phases, simplifying the bureaucratic process for opening the call center, and helping you achieve your goal, to open a productive call center.

Call center opening: The necessary equipment
Once we have decided on the initial investment, and once all the bureaucratic requirements have been met, to make the call center work, we will need all the necessary equipment.
From a technical point of view, a call center must have various tools such as a central server, switchboard that processes calls, software to manage telemarketing and teleselling activities, operators with computers and accessories, furnishings, telephone lines that can save us money on monthly expense.

Here too we are there, we will design the call center, we will realize all the systems, so that the only thing you will have to do is show us the office where the call center will be built.

Call center opening – work mandates
Once the whole part of the plant has been started and constructed, we now need to find the customers who can assure us the work from the first day of the call center opening.

How and where to find clients and work mandates for the call center? but above all knowing how to choose and evaluate whether these work mandates are the right ones for the call center, if they allow us to earn.

The search for job orders for the call center, especially in the opening phase, is a very delicate operation that requires experience and knowledge in the sector.

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About us

Australia 2010 is a professional answering service company based in Australia. We can serve globally, whether it is a home-based company or a global giant.

Our mission

We’ve set a goal to reach each and every corner of Australia and help people answering their questions. 

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